Hasfy vs GLPI + RMM: Why Juggle Two Tools in 2026?

A critical ticket lands at 5

PM on a Friday. The client reports a server outage, but your GLPI ticket queue is buried under password reset requests. To diagnose the issue, you have to switch to your RMM tool, manually note the metrics, then return to GLPI to update the ticket. In the meantime, a low-disk-space alert on another workstation goes unnoticed. This scenario, repeated daily, isn’t just a time-waster—it’s an operational risk that rarely improves with more discipline. The real solution lies in a system that eliminates unnecessary back-and-forth between tools.

Why MSPs and Internal IT Teams Struggle with GLPI + a Separate RMM

The GLPI + RMM combo is often chosen out of habit or a lack of awareness about all-in-one alternatives. Yet this approach creates invisible friction that drains productivity and service quality. Three structural issues consistently emerge:

First, double data entry becomes an exhausting routine. Every technical intervention requires manually documenting actions in GLPI after working in the RMM. This step—often forgotten or rushed—creates inconsistencies between the two systems. Technicians spend an average of 15 to 20 minutes per ticket syncing information, time that adds up quickly. For a team of 5 handling 50 tickets a day, that’s over 60 hours a month lost to repetitive administrative tasks.

Next, hidden costs pile up far beyond licensing fees. GLPI’s on-premise version demands dedicated infrastructure and technical expertise for maintenance, while the cloud version comes with complex pricing tiers. Add to that the cost of the RMM, typically billed per technician or monitored device. An MSP with 10 technicians can easily exceed €10,000 in annual costs for both solutions, not counting the time spent training teams on two different interfaces.

Finally, siloed alerts create critical blind spots. An RMM alert for a full disk or stopped service doesn’t automatically generate a GLPI ticket. Result: technical issues are detected but not always addressed, especially outside business hours. According to a Trend Micro study, 74% of organizations have experienced a security incident directly caused by an unmanaged asset or an ignored alert. In a landscape where 62% of data breaches involve human error (Verizon DBIR), these oversights can have serious consequences.

This kind of situation perfectly illustrates the limits of a fragmented approach.

GLPI + RMM vs Hasfy: The Comparison That Reveals What Matters

Here’s a detailed comparison of the two approaches, based on key criteria for support teams:

The Hidden Costs of Tool Fragmentation

Beyond licensing fees, the GLPI + RMM approach generates often underestimated expenses and risks:

1. Administrative overhead is the biggest cost. Teams spend a significant portion of their day manually syncing data between the two tools. For a standard ticket, this can add 10 to 15 minutes of extra work. Over a year, for a 5-person team handling 100 tickets a week, that’s over 600 hours of lost work—equivalent to 3 full-time months. This time could be spent on higher-value tasks like optimizing the IT environment or training users.

2. Training and turnover weigh heavily on MSPs. Every new employee must master two different interfaces, each with its own logic and terminology. This longer learning curve increases turnover, especially among junior technicians who feel overwhelmed by tool complexity. MSPs report that training time for a new technician is two to three times longer than with a unified solution. In a sector where 67% of organizations report a cybersecurity skills shortage (ISC2), this unnecessary complexity worsens the talent gap.

3. Security risks are amplified by blind spots between tools. Assets monitored by the RMM but not registered in GLPI become vulnerabilities. 47% of companies report having unmanaged devices accessing their systems (1Password, 2024). These devices represent a major attack surface, as they don’t benefit from the same security policies as the rest of the environment. Plus, technical alerts not converted to tickets often go unaddressed, leaving critical issues unresolved for days or even weeks.

4. Impact on customer satisfaction is often overlooked. End clients notice inconsistencies between tools: a ticket marked as resolved in GLPI while the issue persists according to the RMM, or response delays caused by manual processes. 49% of employees lose between 1 and 5 hours of productivity per week due to IT problems (Unisys, 2023). These frustrations lead to lower customer satisfaction and, for MSPs, a higher risk of losing contracts.

How Hasfy Solves These Problems (Without Reinventing the Wheel)

Hasfy doesn’t just combine GLPI and RMM features—it optimizes them to eliminate the daily friction that slows down support teams.

1. A single agent for full monitoring: Hasfy’s lightweight, cross-platform agent continuously reports key metrics (CPU, RAM, disk, network) and automatically creates tickets for anomalies. No more switching between interfaces to diagnose an issue. The agent is designed to be non-intrusive, using about 50-80 MB of RAM and minimal CPU, making it suitable even for older workstations. Configuration takes just a few clicks, and installation can be automated via script for large environments.

2. Automations that eliminate repetitive tasks: Hasfy offers predefined rules that turn alerts into priority tickets. For example:

• A hard drive reaching a critical threshold (configurable) automatically generates a high-priority ticket with a strict SLA.
• A stopped system service creates a ticket with suggested resolution steps.
• A prolonged agent disconnection triggers an alert for verification.

These automations significantly reduce time spent on recurring tickets. Teams report a sharp drop in manual interventions for issues like password resets or full-disk alerts. The system also allows for automatic escalations if tickets aren’t resolved within set timeframes.

3. A client portal that reduces status requests: Hasfy’s client portal provides real-time visibility into equipment, tickets, and SLAs. Clients can check their request status without contacting support, reducing interruptions for technical teams. The portal is customizable with the company’s logo and colors and can be hosted on a dedicated subdomain (e.g., support.yourcompany.com). This transparency improves customer satisfaction while freeing up time for technicians.

4. Simple, predictable pricing: With a flat rate of €150/month per seat (Early Access), Hasfy avoids the surprises of complex pricing models. Each seat automatically unlocks 250 free user accounts, covering most organizations’ needs. Unlike GLPI + RMM, where costs increase with the number of agents and monitored devices, Hasfy provides full cost visibility. MSPs particularly appreciate this predictability, which simplifies billing for their own clients.

5. Dashboards that turn data into action: Hasfy offers customizable dashboards that provide a comprehensive view of the IT environment and support activity. Key KPIs are displayed in real time:

• Environment health score (0-100) based on active alerts.
• Average first response and resolution times.
• SLA compliance rate.
• Top problematic equipment.

These metrics help IT managers make informed decisions, like allocating resources to a specific site or upgrading aging equipment. Reports can be generated automatically and emailed, simplifying reporting to business stakeholders.

When GLPI + RMM Still Makes Sense

Despite its limitations, the GLPI + RMM combination may still be suitable in specific cases:

1. For very tight budgets: If you’re using GLPI’s open-source (free) version and a basic RMM with a limited number of devices, the upfront cost can be attractive. However, this approach requires in-house technical skills for maintenance and integration. Savings on licenses are often offset by the time spent managing inconsistencies between systems.

2. For highly specific needs: GLPI’s plugin marketplace can address very particular requirements (e.g., advanced contract management, integration with niche business tools). If your workflow depends on a plugin not available elsewhere, migrating to a unified solution may be complex. That said, these cases are rare, and most of GLPI’s advanced features are now natively available in solutions like Hasfy.

3. For organizations with strict regulatory constraints: Some companies, particularly in regulated sectors, may have specific requirements for data hosting or sovereignty. GLPI’s on-premise version offers full control over infrastructure, which can be an advantage in these contexts. However, Hasfy also meets these needs with hosting in France (OVHcloud) and GDPR compliance guarantees.

Even in these cases, the time savings and risk reduction with a unified solution often justify the investment. Feedback shows that organizations migrating to Hasfy significantly reduce their administrative burden and improve responsiveness.

The True Cost of Complexity: Beyond the Numbers

IT tool fragmentation isn’t just measured in euros or lost hours. It has deeper consequences for how teams work and the quality of service delivered.

1. Impact on team culture: When technicians spend more time managing tools than solving problems, frustration sets in. Support teams, already under pressure, see their work reduced to administrative tasks rather than technical resolution. This demotivation leads to higher turnover and makes it harder to attract new talent. In a sector where 67% of organizations report a skills shortage (ISC2), this loss of purpose worsens the talent gap.

2. Responsiveness to incidents: In a context where the hourly cost of downtime exceeds $300,000 for 90% of mid-sized and large businesses (ITIC), every minute counts. Switching between GLPI and the RMM lengthens resolution times, especially for critical incidents. A Ponemon Institute study found that 58% of organizations hit by a cyberattack had to completely shut down operations, with an average outage of 37 hours. In these situations, a unified solution like Hasfy saves precious time.

3. Customer relationships: End clients quickly notice tool inconsistencies. A ticket marked as resolved while the issue persists, or response delays caused by manual processes, erode trust. For MSPs, this translates to a higher risk of losing contracts. Conversely, a unified solution enables a smoother, more transparent customer experience, with a dedicated portal and real-time updates.

4. Stifled innovation: When teams spend most of their time maintaining a fragmented system, they lack the capacity to innovate. IT environment optimization projects, cloud migrations, or cybersecurity improvements are constantly postponed. A unified solution frees up time for these strategic initiatives, which can have a far greater impact than simply resolving tickets.

Hasfy doesn’t just simplify IT environment management—it turns it into a performance driver, where every alert is addressed quickly and every ticket is resolved with the right information. For MSPs and internal IT teams, it’s an opportunity to spend less time managing tools and more time creating value.

Sources

• ITIC — 2024 Hourly Cost of Downtime Survey
• Trend Micro — 2025 Report on Unmanaged Assets and Security Incidents
• 1Password — 2024 Study on Unmanaged Devices
• Ponemon Institute — 2024 Cost of Ransomware Report
• Verizon — 2024 Data Breach Investigations Report
• ISC2 — 2024 Cybersecurity Workforce Study
• Unisys — 2023 Employee Productivity Study