Terms of Services
In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004 for Confidence in the Digital Economy, known as L.C.E.N., we bring to the attention of users and visitors to the site: https://www.hasfy.fr the following information:
1. Legal Notice
1.1 Legal information
Hasfy SAS, 229 rue Saint-Honoré, 75001, Paris. Capital: €100 (one hundred euros), SIRET: 93343667700019, R.C.S.: 933 436 677 R.C.S. Paris, Intra-community VAT number: FR68933436677, Email: contact@hasfy.fr. Creator: PASCAL Alban. Publication Manager: MASSÉ Evan. Contact: contact@hasfy.fr. Webmaster: MASSÉ Evan. Host: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France – https://www.ovh.com/
1.2 Description of services provided
Hasfy is a SaaS IT management platform designed for IT service providers and MSPs (Managed Service Providers). The service includes: - Ticket management and service desk - IT asset monitoring and management (RMM) - Contract and client billing management - Remote access and intervention management Hasfy endeavours to keep the information presented on https://www.hasfy.fr as accurate as possible, but cannot guarantee the completeness or absence of errors in feature descriptions. Service features may evolve.
1.3 Intellectual property and counterfeiting
The owner of the site is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, in particular the texts, images, graphics, logos, icons, sounds, software with the exception of trademarks, logos or contents belonging to other partner companies or authors. Any reproduction, representation, modification, publication, total or partial adaptation of the elements of the site, whatever the means or the process used, is forbidden, except prior written authorization to the e-mail address: contact@hasfy.fr Any unauthorized exploitation of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.
1.4 Hypertext links and cookies
The site contains a number of hypertext links to other sites (partners, information, etc.) set up with the authorization of the site owner. However, the owner of the site does not have the possibility of checking the contents of the sites thus visited and thus declines any responsibility as for possible risks of illicit contents. Users are informed that when they visit the https://www.hasfy.fr website, one or more cookies may be automatically installed on their computer. A cookie is a small file which does not allow the user to be identified, but which records information relating to the navigation of a computer on a site. The data thus obtained is intended to facilitate subsequent browsing of the site, and is also used to measure visitor numbers. You can set your browser to inform you of the presence of cookies and, if necessary, to refuse them, as described at the following address: https://www.hasfy.fr/cookies Refusal to install a cookie may make it impossible to access certain services. Users may, however, configure their computers as follows to refuse the installation of cookies: - Internet Explorer: Tools tab / Internet options. Click on Confidentiality and select Block all cookies. Confirm with Ok. - Netscape: Edit tab / Preferences. Click on Advanced and choose Deactivate cookies. Click on Ok.
1.5 Protection of people and property - management of personal data
Hasfy collects and processes users' personal data in compliance with the GDPR (EU Regulation 2016/679) and the French Data Protection Act. Data is processed only for purposes necessary for service delivery. It is not sold, rented, or transferred to third parties, except to the subprocessors listed in our Privacy Policy. For professional customers using the Hasfy application, Hasfy acts as a data processor under Article 28 of the GDPR. A Data Processing Agreement (DPA) is available upon request at contact@hasfy.fr. Our security practices: https://www.hasfy.fr/security Our full Privacy Policy: https://www.hasfy.fr/privacy-policy/
2. General Conditions
Hasfy SAS, registered in the Paris Trade and Companies Register under number RCS 933 436 677 R.C.S. Paris, located at 229 rue Saint-Honoré, 75001, Paris (hereinafter “Operator”, “we”, “Hasfy”), publisher and operator of the “https://www.hasfy.fr” website (hereinafter the “Site”), has drawn up these general terms and conditions of sale and use (hereinafter the “GCS-CGU”), governing access to and use of the Site. They also set out the terms and conditions under which the Operator agrees to provide the services (hereinafter the “Services”) presented on the Site.
2.1 Acceptance of the CGS-CGU
Prior to any use of the Site or purchase of Services on the Site, you acknowledge that you have read these GCS-CGU and accept them without restriction or reservation. You declare that you are legally capable of entering into a contract. These GCS-CGU also apply to any declination or extension of the Site on existing or future social or community networks or applications. We advise you to download and/or print them for future reference.
2.2 Access to the Site
To access the Site, you must have terminal equipment connected to the Internet. You are responsible for all costs relating to your digital environment (hardware, software and network connection), in particular Internet connection costs. The Operator may refuse access to the Site to any person who does not comply with these GCS-CGU.
2.3 Registration
Access to the Hasfy application requires the creation of a professional account. Registration is completed by filling in the online form. You must provide: a name, a valid professional email address, and billing information for paid plans. You agree to provide accurate information and keep your contact details up to date. Your login is personal and cannot be shared. You are responsible for the confidentiality of your password. In the event of fraudulent use of your account, immediately notify Hasfy at contact@hasfy.fr. The Operator reserves the right to suspend any account in the event of a breach of these terms or extended inactivity of more than 12 months.
2.4 Services
The essential characteristics of the Services offered are presented on the Site. You acknowledge that you have read this information before placing any order.
2.5 Orders
Orders are placed online via the Site. To place an order, you must follow the following procedure: Choose the service or product you are interested in and obtain a quote online. Once you are satisfied with the quote, validate it online by clicking on the “Validate quote” button. The validated quote is automatically added to your shopping cart. Go to your basket to finalize your order and proceed to payment. Once payment has been accepted, the order will be validated as soon as possible by an acknowledgement of receipt sent by e-mail to the address you have chosen.
2.6 Subscription
You can benefit from Services for a certain period of time by taking out a subscription (hereinafter referred to as a “Subscription”). The Subscription formulas offered and the characteristics of the Services included are shown on the Site. The Subscription is payable in advance. It is activated once your payment method has been validated. You will be informed by a confirmation e-mail.
2.6.1 Subscription - Duration and renewal
The duration and expiry date of your Subscription are indicated when you subscribe. You can consult this information at any time in your personal space. In the absence of cancellation, the Subscription is automatically renewed, for the same duration and according to the pricing conditions in force. By subscribing, you expressly agree to the recurring payment of your Subscription and you accept to be debited for the amount corresponding to each renewal.
2.6.2 Subscription - Trial offers
The operator may propose promotional trial offers, subject to the present GCV-CGU and to the specific conditions of the offer. These offers are reserved for people taking out a Subscription for the first time. If you subscribe to a trial offer, you may terminate it at any time, free of charge. The Operator reserves the right to delete or modify the trial offers available on the Site at any time.
2.6.3 Subscription - Cancellation
You may cancel your Subscription at any time, free of charge, from your personal space, or by e-mail to contact@hasfy.fr. Once the request has been made, an e-mail confirming the cancellation will be sent to you as soon as possible. Termination takes effect at the end of the current period. The Operator reserves the right to terminate or suspend your Subscription, automatically and without notice, in the following cases : in the event of non-payment of a single instalment ; in the event of failure to update your payment details; in the event of any breach of these GCS-CGU.
2.6.4 Data upon termination
As of the effective date of termination of your Subscription, the Operator retains your data for a period of 30 days, during which you may request a full export of your data by contacting contact@hasfy.fr. After this period, all your data (account, customer data, tickets, reports, etc.) is permanently deleted from our systems and backups within an additional 30-day period. The Operator reserves the right to retain data necessary to fulfil its legal obligations (accounting, tax obligations, ongoing disputes) for the legally required duration.
2.7 Delivery
The Services are provided in metropolitan France and, in the near future, in the rest of the world. Delivery is made to the address you have indicated, within the time specified at the time of ordering. The delivery time varies according to the delivery method chosen. You must personally accept delivery of the Services, or appoint a third party to do so. The Operator cannot be held responsible for any delay or impossibility in delivering an order due to an error on your part in providing your contact details. In this case, the Operator reserves the right to suspend delivery until the problem has been resolved.
2.8 Financial Conditions
2.8.1 Prices
Prices are indicated on the Site in euros, inclusive of all taxes. They take into account the VAT in force on the day of the order. The Operator reserves the right to modify them at any time. The price applied is that in force at the time of order confirmation. If you have subscribed to a Subscription, you will be notified of any price change at least one (1) month before it takes effect. Exceptionally, in the event of an erroneous indication of a price that is clearly derisory in relation to the actual value of the item, the order may be cancelled.
2.8.2 Payment
Payment may be made in cash, by bank transfer, direct debit (SEPA) or by credit card via a secure system, or as follows: Visa, Mastercard, American Express, etc. Your payment is debited when you place your order. Any refusal of payment or partial payment will result in automatic cancellation of the order, of which you will be informed by e-mail. You expressly agree to invoices being sent to you in electronic format. The Operator also reserves the right to refuse any order in the event that you have not paid in full or in part for a previous order, or in the event that a dispute is in progress. The data recorded by the Operator shall constitute proof of the transactions concluded on the Site.
2.9 Right of withdrawal
2.9.1 Legal right of withdrawal
The consumer customer has a legal right of withdrawal under article L221-18 of the French Consumer Code. You may exercise your right, without having to give reasons, within 14 days of the conclusion of the contract for the provision of Services. To exercise your right, you must inform the Operator of your decision to withdraw by sending the withdrawal form, a model of which is attached below, or any other unambiguous statement expressing your wish to withdraw, before the deadline expires, to the following address: 229 rue Saint-Honoré, 75001, Paris and contact@hasfy.fr. In the event of withdrawal from a Service whose performance has begun, at your express request, before the end of the withdrawal period, you will be liable for an amount corresponding to the service provided up to the communication of your decision to withdraw; this amount is proportionate to the total price of the service agreed in the contract. If the total price is excessive, the appropriate amount will be calculated on the basis of the market value of what has been provided. The Operator will make the refund using the same means of payment as that used for your purchase, unless you expressly agree to the Operator using another means of payment and insofar as the refund does not incur any costs for you.
2.9.2 Exceptions to the right of withdrawal
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in the following cases: The supply of services fully executed before the end of the withdrawal period (i) whose execution has begun with your prior and express agreement and (ii) with your acknowledgement of the loss of your right of withdrawal, when the service has been fully executed by the Operator; The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the Operator and which may occur during the withdrawal period; The provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or at a specific time.
2.10 Content published by the user
When using the Hasfy application, you enter and manage business data: client information, support tickets, IT asset data, notes, technical attachments, etc. As data controller for this data, you commit to: - Using the application only for legitimate professional purposes - Not entering data without a valid legal basis under the GDPR - Respecting the rights of individuals whose data you process through Hasfy - Not importing unlawful data, confidential third-party data, or malware Hasfy is not responsible for the content of data entered by its customers in the application. Each customer is solely responsible for compliance with the applicable regulations governing the data they process through the service.
2.11 Moderation of Content
The Operator reserves the right to suspend or terminate access to the application in the event of use contrary to these terms, including unlawful use, infringement of third-party rights, attempted unauthorised access to other customers' data, or endangering platform security. Any detected or suspected security breach must be reported immediately to contact@hasfy.fr.
2.12 Intellectual property rights
The entire Site, its structure and content (texts, tables, graphics, images, photographs, videos, sounds, databases, applications and software) are protected by the copyright and intellectual property rights of the Operator or its suppliers and service providers. Any unauthorized representation, reproduction, adaptation, modification or use is prohibited and may constitute an infringement under articles L. 335-2 et seq. of the French Intellectual Property Code.
2.13 Availability
The Operator endeavors to ensure access to the Site 24 hours a day, 7 days a week, except in cases of force majeure or events beyond its control, without guaranteeing any result or minimum level of quality with regard to its availability. The Operator may at any time and without notice suspend or limit access to the Site, in order to carry out maintenance, updates, modify its content, or any other action necessary for its proper operation.
2.14 Hypertext links
The Site may contain hypertext links to other websites or external sources. The Operator assumes no responsibility for the information, advertising, products, services or any other content available on these external sites or sources. The Operator authorizes the establishment of hypertext links to the Site, provided that the source site does not present any illegal, violent or pornographic content, and excluding any use of these links for commercial or advertising purposes. The Operator reserves the right to object
2.15 Personal Data
As part of its activities, the Operator undertakes to process the personal data of users of its services in a manner that respects their privacy and complies with current French and European legislation. Further information on the processing of your personal data is available at the following address: https://www.hasfy.fr/privacy-policy/ You acknowledge that you have read and understood these terms and conditions before using the Site.
2.15.1 Responsibility as data controller
When using the Hasfy application (app.hasfy.fr), the professional customer acts as data controller under the GDPR for the data of their own clients and end users. The Operator acts as data processor. As such, the customer is responsible for: - Having a valid legal basis for processing their clients' data through Hasfy - Informing their clients of the use of Hasfy as a management tool - Responding to data subject access requests from their clients - Ensuring that their use of Hasfy complies with their own privacy policy A Data Processing Agreement (DPA) formalising the respective obligations is available upon request at contact@hasfy.fr.
2.16 Cookies
The Operator uses cookies and other tracking devices for advertising purposes and to improve your experience on the Site. Further information on how cookies work and how to manage them is available at the following address: https://www.hasfy.fr
2.17 Force Majeure
The Operator may not be held liable for any delay or failure to meet its obligations caused by a case of force majeure, as usually defined by the French courts.
2.18 Modifications
The Operator reserves the right to modify, at any time and without prior notice, the present GCS-GU, in particular to adapt to changes in the Site by making new functionalities available or deleting or modifying existing functionalities.
2.19 Partial nullity
If one or more stipulations of these GCS-CGU are declared null and void by application of the law, a regulation or a final decision of a French court, the other stipulations shall retain their full force and scope.
2.20 Claims - Mediation
2.20.1 Complaints
For any complaint, please contact the Operator at the following address: Address: 229 rue Saint-Honoré, 75001, Paris Email: contact@hasfy.fr
2.20.2 Mediation
For any dispute or disagreement that remains unresolved after a first amicable complaint to the Operator, you have the possibility of resorting to the Mediator's consumer mediation procedure. The solution proposed by the mediator is not binding on the parties, who remain free to withdraw from the mediation process at any time. The European Commission has also set up an online dispute resolution platform, which can be accessed at the following address: https://ec.europa.eu/consumers/odr/
2.21 Applicable law - disputes
This contract is governed exclusively by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.