How it works
- 1
Tickets can be created automatically from RMM alerts, with no manual re-entry.
- 2
Each ticket is categorized, assigned, and tracked to resolution, with a full history of interventions.
- 3
Built-in AI suggests resolutions and can summarize a ticket automatically to speed up handling.
Frequently asked questions
Are tickets limited depending on the plan?
No, tickets are unlimited.
Can a ticket be created automatically from a monitoring alert?
Yes: an automatic process link connects RMM alerts to ticket creation, eliminating manual data entry.